Privacy Policy

Privacy Policy

Privacy Policy

Ekam Astro Pvt Ltd

Effective Date: [Insert Date]

Ekam Astro Pvt Ltd is committed to protecting the privacy of its users  This Privacy Policy explains how we collect, use, store, and protect your information when you use our astrology services, website, or mobile application.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Name

  • Date of birth, time of birth, and place of birth

  • Gender

  • Phone number (e.g., 9005970065)

  • Email address (e.g., astroekam@gmail.com)

b) Usage Information

  • Chat history with astrologers

  • Call or consultation details

  • App usage data

  • Device information (IP address, browser type, etc.)

c) Payment Information

  • Billing details

  • Transaction history
    (Note: We do not store full card/bank details; payments are processed via secure third-party gateways.)

2. How We Use Your Information

We use your information to:

  • Provide astrology consultations and related services

  • Personalize horoscope and predictions

  • Process payments and transactions

  • Improve our services and user experience

  • Communicate important updates or offers

  • Provide customer support

3. Data Sharing

We do not sell or rent your personal data.

We may share information only in the following cases:

  • With astrologers to provide consultation services

  • With trusted payment gateway providers

  • When required by law or government authorities

  • To protect our legal rights or prevent fraud

4. Data Security

We take appropriate technical and organizational measures to protect your data against:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

However, no online system is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain user data only as long as necessary for:

  • Service provision

  • Legal compliance

  • Dispute resolution

After that, data may be deleted or anonymized.

6. Cookies & Tracking

We may use cookies or similar technologies to:

  • Improve user experience

  • Analyze app/website traffic

  • Remember user preferences

You can disable cookies in your browser settings.

7. Third-Party Services

Our platform may contain links or integrations with third-party services. We are not responsible for their privacy practices.

8. Your Rights

You may:

  • Access your personal data

  • Request correction of incorrect data

  • Request deletion of your account (subject to legal obligations)

  • Opt-out of marketing communications

9. Children’s Privacy

Our services are intended for users 18 years and above. We do not knowingly collect data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website/app with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

Ekam Astro Pvt Ltd
📞 Phone: 9005970065
📧 Email: astroekam@gmail.com